Storage FAQ

Can I use S3 compatible storage?

It depends on how compliant it is with the S3 protocol. We have found some storage types and vendors to not properly implement the protocol and so it will lead to inconsistencies. Usually these will be found as soon as you try and use the storage with iconik.

Can iconik use my existing cloud storage?

If it is supported by iconik, (the current list is on the storage administration page you can use your own cloud storage. We can scan for changes as you upload assets to your bucket.

What costs do I incur with my own cloud storage?

Typically the cost of transfer of the file into iconik when transcoding to different formats. This is different for different cloud providers, and you should check the egress costs to get an idea on how much it will cost per Gigabyte.

Can I utilise my on-premise storage?

Yes, by using the iconik Storage Gateway.

How can I back up my data from iconik?

There are two types of data that you might want to backup from iconik:

  • Metadata and everything that has been entered into iconik.
  • The files themselves.

When backing up metadata, you can use our APIs. Everything that you enter and store in iconik is available through the APIs, and these are the same APIs that we use to provide functionality. You could periodically run scripts or a service that goes through everything to create a backup, or you could take advantage of webhooks to get notifications when changes occur.

When backing up your media files you could either access them through the provided iconik APIs or use our bring-your-own-storage service. By using your own cloud storage bucket, you have complete access to the storage bucket that the files are saved on.

Can I use any on-premise storage?

As long as the files can be read from Windows, MacOS or Linux ( as well as built in integrates such as TrueNAS) where the iconik Storage Gateway can run we should be able to use that storage. See iconik Storage Gateway documentation for more information.

Can I have just original files on-premise?

Yes, you can. Make sure that when configuring the storage for your ISG you have Automatically Upload Original Files turned off. Then only the proxies and keyframes will be uploaded to the cloud. If someone uses the web uploader

Can the web uploader transfer to on-premise storage?

No, not directly. The web uploader works by directly uploading to cloud storage. You can then transfer the files that have been uploaded into the cloud down to your on-premise storage using the ISG and after that is complete remove them from cloud storage.

Why are there charges for proxy and keyframe storage types?

We make sure that by default our proxies and keyframes are stored on high-performance highly available buckets for the best user experience. Usually any problem with display of keyframes and proxies is instantly noticed by our users and leads to additional support requests and more administration, and this happens more frequently with customer defined proxy and keyframe storages.

When should I use my own proxy and keyframe storage?

You should only really consider it if you want the utmost control over your files and who can see them. By default we use secure measures to ensure that requests to your previews, keyframes and other files is authenticated to only the users that should have access - but you can put in place even more restrictions with your own proxy and keyframe storage.

Do you support transferring files to a storage that already has a copy?

No, we currently don't support transferring it, but you can manually transfer it and iconik will pick it up.

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